Frequently asked questions

Delivery & shipping

We deliver throughout the UK, including Northern Ireland. At the moment we aren’t able to deliver internationally.

We aim for delivery as soon as possible – usually between 3-5 working days (Monday–Friday). We also can deliver on Saturdays, subject to an additional £16 charge for when you really need some good wine. All orders are subject to stock availability and vintage variations.

We deliver anywhere in mainland UK for FREE on orders of £55 or more. Orders below £55 are charged at a flat rate of £8.50 including VAT, per delivery. Northern Ireland, Isle of Man and Isles of Scilly addresses incur an additional charge of £12. Addresses in The Highlands and Islands of Scotland incur an additional charge of £9.

We don’t deliver internationally at the moment, but if we see a demand, we’ll look into it!

Login to your account, head to Settings and click on “shipping details”. From there you can click on “update shipping address”. Depending on timings, you might want to drop us an email at [email protected]

Subscriptions

Sign up for a subscription and we’ll send you new and exciting bottles of wine that match your profile every month. When you subscribe you get 10% off your first order and there’s absolutely no pressure to stick around. If you hate it, we won’t tie you in for six months. But we know you won’t hate it.

You can choose how many bottles you’d like every month and which price point (classic or premium) and we’ll do our best to knock your socks off every month. Not happy, cancel your subscription here.

We’re working on this functionality so watch this space! For the time-being, if you want to skip a month, it’s easiest to cancel and restart when you want more wine 🙂

Totally. We’ll be really sad to see you go but we know life happens. Simply head to your account and you’ll be able to cancel from there. Hope you come back soon!

Absolutely! Head to your account to edit your tier and amounts. Just make sure it’s a few days before your next billing cycle!

My orders

No, you don’t. However, it’s super quick to sign up and you’ll be able to keep track of your orders and make changes which is never a bad thing!

If you believe the wine is faulty or it was damaged in transit, drop us an email and we’ll try to make things right without the hassle of returning the wine. Email [email protected] and we’ll make it up to you. We might ask for some photos to help prevent further issues. Our boxes are designed especially for transporting glass bottles, which should minimise breakages but, of course, that’s never a 100% guarantee. Posting glass bottles is a dangerous game, guys.

Gifting

Nope! You can purchase wines as a gift without a subscription any time. However, if you want to be part of the club and get discounts on orders and subscriptions, you should become a member.

Lucky you! Your gift voucher should tell you a value, so you won’t be charged up to the value of the gift 🙂 If you wanted to add extra wine on top, we wouldn’t blame you!

Yes. We’ll give you the option to add a free card with a personalised message at the checkout!

If you’re experiencing any problems, email us at [email protected] and we’ll do our best to help you out!

Packaging

Our boxes are as friendly to the environment as possible. They’re made from 70% recycled material and are fully recyclable again. 

Our tissue paper is eco-friendly. It’s FSC certified, acid free and printed with soy-based inks which are an eco-friendly alternative. Our supplier is also part of the Eco Packaging Alliance, contributing to global reforestation one tree at a time.

We’re very aware of creating as little impact on the environment as possible so our packaging is something we’ll be reviewing constantly to make sure it’s up to scratch.

The wine

We don’t limit ourselves to buying from one supplier or one country to keep things interesting for you! By choosing wines from all over the world, and from an array of producers, we can bring some really exciting wines to you every month.

We have two amazing sommeliers – Filipe and Amanda – who are behind the scenes choosing your wine every single month. There’s no bots or guesswork involved. Between them, they’ll analyse your quiz results and pick wines just for you from a list of over 1000 wines. Needless to say, they’re a bit busy!

Our occasion kits are ready-to-go (or ready-to-drink) boxes that have been perfectly tailored to suit events and occasions we find ourselves in all the time – call them our problem solver boxes if you will. They’re fail-safe showstoppers that are tailored to the occasion rather than your taste buds, so you know everyone will enjoy them! And don’t worry, your frenemy won’t have to know you ordered the “dinner with your frenemies” box.

Between us, we bring over fifty years’ experience in wine and the restaurant, hotel and food industries. So we like to think we’ve got our finger on the pulse. Our head honcho, Filipe, brings over 10 years’ sommelier experience to the party. He’s worked as a buyer with some of the top names in the hospitality industry, backed by his WSET School and École du Vin de Bordeaux studies. He’s also racked up a vast list of sourcing trips (he’s visited over 100 wine regions and thousands of vineyards across 10 different countries and the rest of us aren’t jealous at all).

Everything else

If we weren’t able to answer your questions, contact us at [email protected] and we’ll get back to you as quickly as we can.

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